Retail Sales Guarantee for dogs and cats

Below is a sample retail sales guarantee for dogs and cats.

Note that in some states it is a MANDATORY requirement to offer a retail sales guarantee, and in other states and territories it is good policy to do so and in accordance with the Pets Australia Code of Conduct.

In those states where it is mandatory to offer a retail sales guarantee, it is also mandatory to offer pet information sheets, which can be found in a different section of this website. CLICK HERE to enter this part of the site.

Members are welcome to download and use the pdf form from this site. These forms are also available as hard copy “duplicate” pads (so you and the client both have a signed copy) available at the members store. CLICK HERE to go to the store.

PLEASE NOTE THAT FOR ACCC AND COPYRIGHT REASONS, YOU ARE NOT PERMITTED TO USE THESE FORMS IF YOU ARE NOT, OR CEASE TO BE A MEMBER OF PETS AUSTRALIA.

For any suggestions, comments, questions or proposed improvements, please contact Pets Australia at petsaustralia@petsaustralia.org or phone 02 8214 8653

[Content protected for Pet Industry Business members only]